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Responsible Gaming

Responsible Gaming Policy – Canada Pinko

Our Promise

At Canada Pinko, we are dedicated to ensuring that online gaming remains a safe, controlled, and enjoyable form of entertainment. We know that while most players gamble responsibly, a small percentage may experience difficulties managing their play. This policy explains the tools, safeguards, and resources we offer to support responsible gaming.

Recognizing Risky Behaviour

If you’re concerned about your gambling habits, ask yourself:

  • Do you often gamble for longer than planned?
  • Have you spent money meant for bills or essentials on gambling?
  • Do you gamble to cope with stress, boredom, or loneliness?
  • Have you tried to win back losses quickly by increasing your bets?
  • Have friends or family expressed concern about your gaming?

If you answer “yes” to more than one, you may be at higher risk. Take the confidential self-assessment here: Gamblers Anonymous 20 Questions.

Self-Exclusion Program

We offer voluntary self-exclusion to help you regain control. You can lock your account for:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime

How to set it up:
Go to your account’s Responsible Gaming section or email [email protected]. Self-exclusion is immediate and cannot be reversed before the set period ends. Lifetime exclusions are permanent.

Cooling-Off Periods

If you want a short break without a long-term block, you can activate a cooling-off period for:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this time, you won’t be able to deposit or place bets, and access is automatically restored when the period ends.

Help and Support Services

If you feel that gambling is affecting your life negatively, these organizations offer free and confidential help:

Preventing Underage Gambling

We strictly prohibit anyone under the legal gambling age from using our services. Accounts found in violation will be closed, winnings forfeited, and funds returned.

We ensure compliance through:

  • Age verification at registration
  • Random proof-of-age checks
  • Marketing targeted only to legal-age players

Parents and guardians can use blocking software such as:

Tips for Safer Play

  • Set deposit limits before you start playing.
  • Take regular breaks to avoid fatigue.
  • Avoid gambling when stressed, tired, or under the influence.
  • Treat gambling as entertainment, not income.
  • Keep gaming in balance with other hobbies and activities.